Terms & Conditions
Our Refund Policy
Refund Policy for Adoption Finders Online Shop
1. Refunds for Donations and Used Items:
- We do not offer refunds on donations or items that have been worn or used. All donations are considered final and non-refundable. Items that have been worn or used are no eligible for resale, so we do not accept returns.
2. Returns for Purchased Products:
- If you have purchased a product from Adoption Finder Online Shop, you may be eligible for a return under the following conditions:
3. Eligibility for Returns:
- To be eligible for a return, you must request the return within 24 hours of receiving the product. After 24 hours, we will not accept return requests.
4. Return Process:
- To initiate a return, please contact our customer support team within the 24-hour window via email or phone, providing your order details and the reason for the return. Info@adoptionfinder.org
5. Return Condition:
- The product must be in its original condition and packaging. It should not have been used, damaged, or altered in any way.
6. Return Approval:
- Our team will assess your return request and inform you of its approval. If approved, you will receive instructions on how to return the product.
7. Refund or Exchange:
- Once we receive the returned product and verify its condition, you may choose between a refund or an exchange for an alternative product of equal value.
8. Refund Processing Time:
- Refunds will be processed within 10 business days after we receive the returned product. The method of refund will be the same as the original payment method used during the purchase.
9. Shipping Costs:
- Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part.
10. Contact Information:
- If you have any questions or need assistance with a return, please contact our customer support team at firstname.lastname@example.org or 307.213.9327.
Note: This refund policy is subject to change, and any updates will be posted on our website. It is the responsibility of the customer to review our policy before making a purchase.